DustnShine Cleaning Services - Commercial and Residential
Service Policies/Terms/Conditions

 

Dust N Shine Cleaning Service values your home and business. We are a professional cleaning service that is fully insured in general liability insurance for your protection as well as ours.

 

Office hours                      

Our office hours are Monday - Friday 8am – 5pm, Saturday 9am - 1pm.
Weekend appointments are available for one time cleanings, move-in/out cleanings and special event pre and post cleanup.

 

Payment for Services

Payment for cleaning is due in full at time of service unless you are an established client and other arrangements have been made.

Dust N Shine gladly accepts payment in the following forms:

Cash or Personal Cheques (Please make cheques payable to Dust N Shine Cleaning Service)                                                

** Currently we do not accept Credit or Debit Cards**

 

Keys/Alarm Codes

Dust N Shine regards the safe handling and securing of customer keys and alarm codes to be of utmost importance.  Information on keys and codes will be stored in a secure fashion and alarm codes will be encrypted by management as a precautionary measure further ensuring safekeeping.

 

Privacy Policy

We respect your privacy therefore we strongly enforce our rule to keep all client personal information confidential. Failure to do so is reason for immediate staff dismissal.

 

Cancellations

If you need to cancel or reschedule your cleaning service, please provide at least 24 hours advance notice. Once we take a reservation, we hold that time open for you and turn away other potential customers in order to ensure your time. Please be courteous and give us as much time as possible to reschedule the cleaners.

 

Cleaning supplies

We supply all the cleaning solutions but we can also use yours (the customer) if you prefer. Clean, new and different cleaning cloths are used at each home in order to prevent cross contamination.

 

Bleach

We believe the cleaning supplies we use are just as powerful as bleach. Therefore, we do not use bleach, nor do we bring bleach into your home. If you would like us to use bleach in your home or business, please supply us with a bottle. We do not accept any liability for any damage that may be caused with the use of bleach.

 

Employees

Our employees are very important to us and we are very concerned with their safety and well being while cleaning for you. If you would like us to clean behind your appliances or furniture, such as your refrigerator, stove or sofa, please have the items moved prior to our arrival to allow us access to the area.  



Pets

If you own animals especially dogs, please let us know at the initial meeting. (For additional questions, please contact us)

 

Refunds

Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied! That is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.

 

Illness

If you or anyone in your family gets a contagious illness, please be considerate of us and call to reschedule your cleaning after the illness is gone.

 

Extra Services

If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance. We can then allow for the extra time needed at your home or business, and can give you a quote for the additional services.

 

Tipping

Dust N Shine Cleaning Service never requires tipping, but it is a powerful way to say thanks to your service provider. If you decide to leave a tip please insert it in an envelope addressed to your cleaner. Remember your appreciation need not be monetary. A testimonial letter or a note from you expressing your appreciation is a welcome gesture.

 

Cleaning Gift Certificates

You may purchase a Gift Certificate for almost any occasion in any denomination. Cleaning Gift Certificates are not redeemable for cash.

 

Questions or Concerns

If you have any questions or concerns, please feel free to contact us.

       


        Satisfaction GuaranteedLocally Owned and Operated Regina Saskatchewan    Licensed and Insured    Free Estimates